Support
A person reads
every message.
Tell us what happened and include your support code. We usually reply within two business days.
[email protected]Find your support code
Open Oneshot settings and copy the short code shown there. It lets us find edits, credits, and purchase access without asking who you are.
An edit failed
If credits were used but no edit arrived, send the support code and roughly when it happened. We can investigate and restore credits when the service failed.
Subscription or purchase
Use Restore Purchases inside Oneshot first. Apple handles cancellations and refunds at reportaproblem.apple.com.
Privacy or deletion
Ask us to access, correct, or delete data linked to your installation. Include the support code so we can locate it. Read the full Privacy Policy.